Domestic Shipping Policy

Shipping Policy Turnaround

All orders are prepared for shipment within 48 hours
​Monday - Friday 8am - 5pm (Central Time Zone)

Carriers

We use the following carriers to deliver our orders:

USPS

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

                                 RETURNS, REFUNDS POLICY

 How To Return An Item

* ALL SALES FINAL after 14 days of delivery.
* RETURNS FOR REFUND will ONLY be accepted for items that have not been opened. Please note that shipping charges are non-refundable. Refunds are posted within 48-72 hours.

How to Send Merchandise Back to Us:
Please pack and secure your item(s) securely and include all parts. For your protection, we recommend that you insure your package. WOS Herbal Health LLC is not responsible for items lost in transit. All return items should be sent to the following address:

1. Please email wosherbalhealth@gmail.com to request a refund. Please include your order number in the email.

2. Mail your returned item to:
     WOS Herbal Health, LLC
     2837 E. South Blvd.
     #201091
     Montgomery, AL 36120

3. Include in your package a signed letter stating the reason for your return and the original receipt.


International Shipping (Canada, UK, Australia, India, Japan)
Shipping Policy: It is up to you to double check your countries import policies before ordering. Orders that are seized by your local customs can not be refunded however orders that are returned to us will be refunded the full amount minus shipping charges. Unfortunately if your package is seized and destroyed we're not able to offer a refund.

Duties and Taxes: You may be charged duties & taxes by your government at the time of receiving the package The duties & taxes laws vary from country to country, so it's best you check your country laws. If you refuse to pay the duties & taxes and the package is sent back to us, we will refund you the full amount minus shipping and return shipping costs.
How long will it take to receive my order? On average, orders are usually delivered between 14 - 21 business days, depending on the Country. However, on occasion orders may delivered even later depending if there are any customs issues. Orders are shipped from our warehouse within 48 to 72 hours, Monday-Friday 8am-5pm (Central Time Zone). 

Carrier: We use the following carriers to deliver our orders:
USPS

Questions related to International Shipping? Feel free to contact us at wosherbalhealth@gmail.com